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According to Article 52 of Italian Legislative Decree 206/2005, amended by Italian Legislative Decree 21/2014, customers have the right to withdraw from the purchase contract as they wish within 14 (fourteen) calendar days from the date of receipt of the products.

To exercise the right of withdrawal granted by Article 5.1 above, the Customer must create a return request in his Personal Account (if Customer logged in before the order input) or make a request to the Customer Service (by chat, email or phone) within 14 (fourteen) calendar days from the date of receipt of the order.
The Company will give the Customer all the necessary information to return the goods to the Company's warehouse:

CafèNoir spa
Via Cascina Lari 20
56028 San Miniato (PI)

The goods must be returned undamaged, in their original packaging, without dirt or other traces of wear.

The right of withdrawal applies to the entirety of the products purchased, so it is not possible to return only a part of the product purchased (e.g. accessories, etc.).

The return shipment, until the signature of the receipt in the warehouse indicated by the Company, is at the risk of the Customer.

If the goods get damaged during the return shipment, the Company will immediately inform the Customer so that he can claim against the carrier and receive compensation. In this case, the product may be collected from the Customer and the claim and refund of the order will be cancelled for breach of contract.
The Company is not responsible for any damage, theft or loss that may occur during the return delivery.
Unless otherwise agreed, the Company will refund to the Customer the full amount paid for the returned goods within 10 (ten) calendar days from receipt of the return, using a payment method similar to that used by the Customer in the original transaction, unless another arrangement has been previously requested.

The Company may delay the refund until receipt of the returned goods or until the Customer provides proof of the proper return of the entire order.

In case the returned goods are received at the Company's warehouse 14 days after the confirmation of return request, the right of withdrawal expires.

If the right of withdrawal expires but the warehouse receives the goods, the Company will return the purchased products and charge the Customer for the return costs, in addition to the purchase price if the latter has already been refunded.

Do you have a specific question?

E-shop Customer Care

From 9 to 13 and from 14 to 18

+39 0571 1540045

or write to


Dealer assistance

From 9 to 13 and from 14 to 18

+39 0571 44511

or write an email to